Tata Power’s TP Central Odisha Distribution Ltd.( TPCODL) has started GIS, SCADA and customer mapping and planned to make all four discoms in Odisha Smart Grid-compliant in the next three years.
Addressing the media on the completion of the first year of its successful operations in Odisha, President T & D Tata Power Sanjay Banga, President said, “We are extremely thrilled to celebrate our maiden year of the Odisha Distribution.
Since its acquisition a year ago, TPCODL, he said, has consistently presented sustainable, affordable and innovative energy solutions to its customers in Odisha.
The company also built a healthy network for the High Transmission (HT) and Low Transmission (LT) lines by starting a monthly review of the top 10 tripping feeders and are taking appropriate measures to prevent this in the future.
The acquisition of management of CESU in June’20 followed by WESCO (2 million customers) & SOUTHCO (2.3 million customers) in Jan’21 and NESCO (2 million customers) in Feb’21, has marked a new milestone for Tata Power, he said.
Mr Banga said the company’s focus now lies in managing the entire power distribution business of the State with a consumer base of 90 lakh.
As India’s largest private sector power distribution company, Tata Power currently caters to a customer base of 2.6 million in five circles of Central Odisha and has a total customer base of 9 million across the entire state.
He said since its takeover, TPCODL has also replaced 2.6 lakh defective meters and focused on preventive & predictive maintenance activities and improved reliability of power supply.
The company he sad has also introduced a new bill format for customers, offered cashbacks, allowed paying the bill via e-wallets like Amazon Pay, Paytm or PhonePe and launched the “Pay & Win” contest for customers using other digital payment methods to pay their monthly power bills with zero arrears.
These initiatives not only increased the online collection of the bills by 103 per cent but also indicated a high success rate in resolving customer complaints in the first attempt.
Chief Executive Officer, TP Central Odisha Distribution Limited M. Shenbagam thanked the customers for their co-operation and assured continuous support in the years ahead.
He said the TPCODL has undertaken various employee-centric initiatives which involved the direct employment of about 500 individuals and indirect employment of over 8,000 individuals through business associates.
It also introduced ‘Gyankosh’, an e-Learning Platform for enhancing employee competency, 10 lakh GPA insurance policy for all business associates as a part of social security, and undertook proactive safety measures to ensure a safe workplace for employees during the COVID-19 pandemic.
The TPCODL team, Mr Shenbaga said has introduced technological innovations, including the introduction of Wide Parallel Beam (WPB) poles, which have a higher tensile strength and are of lower cost compared to the RS Joist pole and along with it initiated the study to design a cyclone-resilient network.
