Lucknow: The special camps organized by UP Power Corporation Limited (UPPCL) have been receiving numerous complaints from power consumers in a day with nearly 78% being related to wrong billing and malfunctioning meters.
The figures shared by UPPCL show that out of total 16,650 complaints registered on Sunday at the four discoms, 58% (12,915) were related to billing and 20% of faulty meters.
Purvanchal Vidyut Vitran Nigam Limited recorded maximum 5,526 complaints of incorrect billing and 1,807 of faulty meters, followed by Dakshinanchal Vidyut Vitran Nigam Limited 2,157 of billing and 609 of meters, Paschimanchal Vidyut Vitran Nigam Limited 1,762 of bills and 808 of meters and Kanpur Electricity Supply Company Limited (KESCL) 147 of billing and 99 of meters.
In total, Purvanchal Vidyut Vitran Nigam Limited registered 9,664 complaints, including 997 related to new connections, PVVNL received 3,391 complaints including 311 of new connections, DVVNL reported 3,168 complaints with 133 of new connections issues and KESCL recorded 427 complaints.
The complaint resolution was also high with over 85% grievances being addressed the same day by all the discoms on an average.
According to UPPCL officials, Purvanchal Vidyut Vitran Nigam resolved 90% (4,974) billing complaints and 85.55% (1,546) meter related grievances on the same day. Similarly, DVVNL closed 87.82% complaints of billing and resolved 80.95% cases of faulty meters, PVVNL 88% complaints of billing and 74.5% grievances of malfunctioning of meters. The KESCL also resolved 92.51% complaints of billing and 70% cases of faulty meters.
